Shipping policy
Delivery Times
(for orders placed before 08:00)
- Netherlands (NL): Delivered within 1 working day, including Saturdays.
- Belgium (BE): Delivered within 1 working day.
- Germany (DE): Delivered within 2 working days.
- France (FR): Delivered within 2-3 working days.
- Austria (AT): Delivered within 3 working days.
- Denmark (DK): Delivered within 2 working days.
- Luxembourg (LU): Delivered within 1-2 working days.
Shipping Costs:
- Free shipping from €50 for all mentioned countries.
- Under €50,- it costs:
- NL: €4.50
- BE, DE, FR, AT: €4.99
Shipping Options:
- Express Shipping: Your package receives priority handling and is packed first.
- Standard Shipping: Delivered to your home according to the stated delivery times.
- Pick-Up Point: Delivered to a GLS pick-up point, allowing you to collect it at your convenience.
Shipping Partner:
We ship all our packages with GLS, a reliable and fast shipping partner. If you prefer a different carrier, this can be arranged at an additional cost. Please contact us beforehand.
Sustainable Packaging:
We value sustainability. Therefore, our packaging is:
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99% plastic-free
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100% recyclable
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Very sturdy, ensuring your bonsai arrives safely and in perfect condition.
Safety & Guarantee:
Our boxes have been extensively tested to ensure the safe transport of your bonsai, making damage rare. However, if something does arrive damaged, please contact us immediately. We will always provide an appropriate solution, ensuring you can enjoy your bonsai with complete peace of mind.